Privacy Policy

1. Who we are

Nick's Green Trees is a tree surgery and garden-related service business serving customers in North West London.

In this policy, “we”, “our”, and “us” refer to Nick's Green Trees.

If you have any questions about this policy or how your data is used, please contact us using the contact details shown on the website.

2. What information we collect

We may collect and process the following personal information:

• Name.
• Phone number.
• Email address.
• Property address or job address.
• Area or postcode details relevant to your enquiry.
• Details about the work you need carried out.
• Photos or files you choose to upload with a quotation request.
• Any other information you include when contacting us by form, email, or phone.

3. How we collect your information

We collect information when you:

• Submit an enquiry through the website contact form.
• Upload images or documents with your enquiry.
• Call, email, or message us directly.
• Ask us for a quotation, site visit, or service booking.
• Browse the website, where limited technical data may be collected.

4. How we use your information

We use personal information to:

• Respond to your enquiries.
• Assess the work requested and prepare quotations.
• Arrange site visits, bookings, and service delivery.
• Communicate with you about your job or request.
• Maintain internal records and basic administration.
• Improve the website, services, and customer experience.
• Comply with legal, tax, insurance, or regulatory obligations.

5. Lawful basis for processing

We process your personal data where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations, or for our legitimate business interests, provided those interests do not override your rights and freedoms.

Where consent is required, such as for certain non-essential cookies or marketing communications, we will rely on your consent and you may withdraw it at any time.

6. Quotes, photos, and uploaded files

If you send us photos, videos, or documents relating to a tree, garden, boundary, or property, we will use them only for assessing your enquiry, providing a quotation, arranging the work, or keeping a record of the job.

Please avoid sending sensitive personal information unless it is genuinely necessary for your enquiry.

7. Sharing your information

We do not sell your personal data.

We may share your information with trusted third parties only where reasonably necessary, including:

• Website hosting or IT service providers.
• Email or form handling providers.
• Payment, accounting, or bookkeeping providers.
• Professional advisers such as accountants, insurers, or legal advisers.
• Authorities or regulators where disclosure is required by law.

8. Data storage and security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. How long we keep data

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including responding to enquiries, delivering services, maintaining records, and meeting legal, tax, or insurance requirements.

Different retention periods may apply depending on whether you made an enquiry only, accepted a quotation, or became a customer.

10. Cookies and website usage data

The website may use essential cookies or similar technologies needed for site functionality, security, and performance.

If analytics or other non-essential cookies are used, these should only be enabled in line with applicable UK laws and with appropriate notice or consent where required.

11. Your rights

Subject to applicable law, you may have the right to request access to the personal data we hold about you, ask for inaccurate data to be corrected, request deletion, object to certain processing, request restriction of processing, or ask for transfer of your data where applicable.

To exercise any of these rights, please contact us using the details provided on the website.

12. Third-party websites

This website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external sites.

13. Children

This website and our services are not aimed at children, and we do not knowingly collect personal information from children.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised.

15. Contact

For privacy-related questions or requests, please use the contact details shown on the Nick's Green Trees website.